Support KPO/BPO
Outstanding customer service required for leveraging trending technologies and demand in the industry. Cloud, social media, automation and analytics are all means to agile business and better customer experience. Building support organization with below Core Values is very important so that can improve Quality of Service, superior probability, develop customer loyalty by reducing support costs.
Customer Focus- Team Work
- Respect
- Sense of Urgency
- Communication
- Flexibility
- Professionalism
Outstanding support service required for leveraging trending technologies and demand in the industry. Cloud, social media, automation and analytics are all means to agile business and better customer experience.
Building support organization with below Core Values is very important so that can improve Quality of Service, superior probability, develop customer loyalty by reducing support costs.
As a leader in support services to our customers, we have two wings within Product Support services:
Enterprise Product support is a complex arena with niche skills required to handle trending technologies. No suggestions, I find this generic not comparative. with a proven record to cater various levels of product support and quality assurance. A state-of-art product support organization with favored industry practices and equipped with Industry standard tools.
Consumer Support team team provides customer-delight to different product consumers. Our customers are delighted with the support experience and very happy with agents for their level of product knowledge. We have developed process around customer needs, so following customer at center approach.
BUSINESS PROCESS
Today's business need faster decision making based upon exponential customer data with lesser time to market and competitive market analysis. Crystal Televentures helps to arrive at business decision making easier and faster with structured and unstructured data. Crystal Televentures KPO/ BPO services combine process, analytics and domain knowledge to improve our customer's business.
Business Process Outsourcing(BPO) is the outsourcing business duties to a third party in order to save money that can be both back office or front office operations. The front office services are straight to client's interaction and customer support and back office services can be something like finance or HR. Crystal Televentures is involved in this fringe business activities to No suggestions, I find this generic not comparative. We aim at customer satisfaction through our varied services excellence including BPO service.
Knowledge Process Outsourcing (KPO) is another part of BPO. KPO benefits its organization through combined process, analytics and domain knowledge to improve customer's experience. With an exponential growth in the amount of data rendered, business opportunity grows using the same data for strategies involved in KPO. With tremendous growth, Crystal Televentures takes part in the KPO business providing knowledge process outsourcing services involve Customer Analytics, Marketing Analytics, Supply Chain Analytics, and Operations Analytics etc.